Lead Autonomous IT
Centre of Excellence
Embedded Files
Company Overview:
The Cloud People - ServiceNow’s Elite Pure Play Partner Distinguishing itself as one of Northern Europe's largest pure ServiceNow organizations, The Cloud People operates exclusively on the ServiceNow platform as an Elite partner, the highest tier of partnership with ServiceNow. With a rich background in working alongside different ServiceNow partners, The Cloud People bring an unique insight and a fresh perspective to leverage the market potential as the leading ServiceNow partner in the Nordics and UK, Nordics, UK, Benelux and Germany..
The Cloud People
We are Europe’s leading pure-play ServiceNow partner, fully focused on helping enterprises simplify and automate their workflows. In just six years, we’ve grown to over 400 consultants across Europe and Brazil — and we’re still expanding.
Our culture is rooted in the Four F’s:
Fun – We enjoy ourselves and foster an inclusive, social environment.
Fair – We reward knowledge and offer clear, transparent career paths.
Focus – We focus exclusively on ServiceNow — that’s how we deliver excellence.
Future – We believe in modern, flexible, and fuss-free work that makes space for creativity.
Position Summary:
As our CoE (Centre of excllence) Lead – Autonomous IT, you will take the helm of one of the most strategic growth areas at The Cloud People.
Autonomous IT is reshaping how enterprises operate—moving from reactive firefighting to proactive, AI-driven, self-healing operations. We have the platform, the talent, and the momentum. Now we need a leader to package it, scale it, and position us as the go-to partner for ServiceNow-powered Autonomous IT.
You will define our Autonomous IT offerings—AIOps, ITOM, Observability, Automation—and transform them into fixed-price and catalog solutions used across Europe. You will guide our sales teams, build capability inside our CoE, and work directly with customers and ServiceNow to prove that zero-touch operations aren’t the future—they’re happening now.
Key Responsibilities
At The Cloud Poeple, our Autonomous IT CoE is responsible for creating reusable delivery artifacts, designing fixed-price and catalog offerings, and enabling sales teams. Your mission is to turn technical capability into commercial impact—and scale it across six countries.
What You Will Do
Lead the Autonomous IT CoE
Driving delivery quality and consistency
Owning the talent strategy for grades 1–8
Build and grow a high-performing CoE that sets the standard for AIOps, ITOM, Observability, and automation.
Define priorities, mentor specialists, and establish structured capability paths.
Ensure the right expertise is deployed through Smart Resourcing.
Build and Scale the Offering Portfolio
Transform Autonomous IT into fixed-price and catalog offerings that reduce sales friction and accelerate value.
Collaborate with Delivery Excellence to ensure offerings are deliverable, profitable, repeatable, and outcome-driven.
Identify opportunities that connect Autonomous IT with AI and CRM.
Maintain a portfolio heatmap for readiness and adoption.
Drive Commercial Strategy
Partner with sales to shape deals, articulate value, and build ROI-driven business cases.
Define packaging, pricing bands, and commercial guardrails.
Support pipeline development and account strategy.
Create Market Visibility
Represent TCP at ServiceNow and industry events.
Host webinars, roundtables, and CIO-level discussions.
Publish stories and guides that demonstrate the power of Autonomous IT.
Experience & Qualifications
Deep experience in enterprise IT operations, AIOps, ITOM, Observability, or Autonomous IT.
Understand that a strong CMDB/CSDM is essential for any Autonomous IT journey.
Credible with both architects and C-level executives.
Able to translate technical capability into commercial value.
Strong commercial instinct and understanding of professional services models.
A natural builder with leadership experience and the drive to scale something new.
Proven experience selling, delivering, or leading ServiceNow CSM, Field Service, or enterprise CRM solutions.
Strong commercial acumen and understanding of competitive market dynamics.
Ability to translate technical features into compelling value narratives.
Confident presenter, facilitator, and relationship builder at all business levels.
Strategic mindset combined with a hands-on leadership style.
Experience leading teams, communities of practice, or solution domains.
Fluent in English — proficiency in a Nordic or Germanic language is a plus.
This is why The Cloud People have an attractive package
Lead a high-impact growth area at one of Europe’s fastest-growing ServiceNow partners.
Gain influence across sales, delivery, marketing, and partner relations.
Collaborate with industry-leading CoE heads in AI, CRM, and Autonomous IT.
Work directly with ServiceNow and major European enterprises.
Enjoy an autonomous, transparent, and high-performance culture.
This is what we consider to be Succesful
After 12 months, success is defined by our establishment as a leading ServiceNow partner for Autonomous IT in EMEA, evidenced by the launch and full operational status of two distinct, packaged IT offerings (one catalog, one fixed-price), a significantly growing pipeline and increasing packaged sales, and the realization of standardized delivery with measurably reduced variance.
Next Steps
This is an exceptional opportunity to join one of best performing ServiceNow Partner who have scale the ideal candidate will combine the Strategic vision with operational excellence to build upon the already there AIT foundation while driving the next phase of growth. The search process will include comprehensive interviews with the recruiter, hiring managers and Leaders of The Cloud People
Testimonials and background information
https://www.longship.no/en/press-release/longship-invests-in-the-cloud-people/
https://www.computable.nl/2021/11/26/noors-cloud-people-neemt-adams-westbury-over/
https://www.youtube.com/watch?v=gPwtmIbxr-8
https://www.thecloudpeople.com/customer-cases/mercedes-benz
https://www.nttdata.com/global/en/news/press-release/2025/december/121900
Interested?
Send us your CV and interest, we look forward to hearing from you... lennaert@ospreyinternational.eu
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